1. Introduction
Aurora AI Inc. (“Aurora,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you access and use our Platform, including our websites (https://hiaurora.ai/ and https://app.askaurora.ai/) and mobile application (collectively, the “Platform”).
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue your use of the Platform.
2. Information We Collect
A. Information You Provide
We may collect personal information that you provide when registering for an account, interacting with customer support, or using our services. This may include:
Contact Information: name, email address, phone number
Account Information: username, password, or other security information
Billing Information: payment details required for purchases
B. Information Collected Automatically
As you interact with the Platform, we may collect technical data through automated means, including:
Usage Data: pages viewed, time spent on each page, interaction with our content, etc.
Device Data: IP address, browser type, operating system, and device identifier
C. Information from Third-Party Integrations
To enhance your experience, we may integrate third-party services, such as OpenAI, for AI functionality. Information provided by you may be processed through these services.
3. How We Use Your Information
We use your information to provide and improve our services, including:
Facilitating Platform access and personalizing user experience
Enhancing Platform functionality and performance
Processing transactions and communicating updates
Complying with legal obligations
4. Sharing and Disclosure of Your Information
Aurora may share your information in the following situations:
With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing and data analysis.
Legal Compliance: If required by law or to protect our rights, we may disclose information to regulatory authorities or law enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We do not sell your personal information.
5. Data Security
We implement security measures to protect your personal information. However, no electronic transmission is fully secure. We encourage you to protect your password and notify us immediately if you suspect unauthorized account activity.
Use of Microsoft Clarity
We use Microsoft Clarity, a behavioral analytics tool provided by Microsoft Corporation, to better understand how users interact with our website. Clarity helps us improve user experience by providing features such as session replays, heatmaps, and click tracking.
Data Collected by Clarity
Page views, scroll activity, clicks, and mouse movements
Browser type, operating system, device type, and screen size
Pseudonymized IP address and general geographic region
Language and time zone settings
Clarity does not collect personally identifiable information (such as your name, email, or form inputs).
Why We Use Clarity
Analyze how users navigate and engage with the Platform
Identify usability issues and improve design and functionality
Monitor site performance and behavior patterns
Consent & Control
Microsoft Clarity is categorized as an Analytics Cookie and is loaded only after you consent to analytics cookies via our CookieYes-powered banner. If you decline analytics tracking, Clarity will not run. You may change or withdraw your consent at any time by clicking the “Cookie Settings” link in the footer of our site.
Data Sharing & Retention
Data collected by Clarity is processed by Microsoft under its own privacy terms. For details, see the Microsoft Privacy Statement. Microsoft may retain data for up to 13 months. Aurora does not sell Clarity data or use it for advertising purposes.
6. Your Rights and Choices
You may update, correct, or delete your personal information by accessing your account settings. You can also opt out of certain data collection practices by adjusting your browser settings or using privacy plugins.
7. Third-Party Links
Our Platform may contain links to third-party websites. Aurora is not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before sharing personal information.
8. Children’s Privacy
The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
9. Changes to This Policy
Aurora may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Updated” date and, where appropriate, notify you through the Platform.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at support@hiaurora.ai.